Tell Us What Worked, What Didn't, And What Should Change
This form is for anyone who has directly received, purchased, participated in, or experienced a Dignified Independence product, service, programme, facility, professional support, technology, equipment, or customer-support process. Tell us what worked, what did not, and the changes or new ideas you would like to see — and upload any photographs, screenshots, documents or videos that help us understand your experience.
Who It's For
Customers and service users who have actually used, received or experienced a DI product, service or support process.
Feedback + Suggestion
Tell us what worked and what didn't, plus your own proposed changes, priorities and new ideas.
Need Help First?
WhatsApp +971 58 975 1369 or email application@di-ngo.org.
Important — Not A Complaint Form
This is a feedback and suggestions form, not a formal complaint form. It is not, by itself, a formal complaint, legal claim, compensation request, appeal or dispute submission. If you need to raise a formal complaint, please use the designated Complaint channel via our Contact Us page instead.
Mandatory Upload Instruction
If any mandatory document or certificate is unavailable, not applicable, under process, or cannot be submitted for any genuine reason, upload a signed declaration on a plain white sheet stating the name of the missing document and the reason for its non-submission. This declaration may be uploaded in place of the document to complete the form; however, the original or additional supporting documents may be requested later if required.
Five Things To Know Before You Start
This form captures both structured feedback and detailed suggestions for improvement, while allowing supporting documents, images, videos and written notes to be uploaded.
Customer-Only Feedback
This form should primarily be completed by the actual customer or service user. An authorised representative may assist only where the customer cannot reasonably complete the form themselves, and that relationship should be identified.
Detailed But Intelligent
You will only see the questions relevant to your selected product or service, your actual experience, the problem type, your accessibility needs and your feedback category — the form adapts as you answer.
Feedback + Suggestion
The form captures both what worked and what did not, as well as your own proposed changes, preferred solutions, priorities and new ideas.
Evidence-Friendly
You can type detailed feedback directly and also upload documents, photographs, videos, drawings, reports, or a separate written feedback note.
Genuine R&D Value
Your responses help authorised teams analyse recurring issues, measurable benefits, accessibility gaps, and innovation opportunities — with clear, separate permissions for how your feedback may be used.
Have These Ready
Having the following ready in advance makes the form quicker to complete and helps our teams understand your experience precisely.
- The exact name of the product, service, programme, facility, or support you are giving feedback about.
- Any available reference, order, invoice, booking, case or transaction number.
- Roughly when you first started using or received it, and how often you used it.
- Any photographs, screenshots, receipts, reports, drawings or videos that support your feedback.
Not Sure Where To Start?
You do not need to answer every question. The form only shows the sections relevant to what you select, and most fields are optional — just tell us as much as you genuinely know.
Complete The Feedback Form Below
Fields marked required must be completed to submit. There is no fee to submit this form.
What Happens Next
Authorised DI teams may review, classify, combine, analyse, test, research and evaluate your feedback for legitimate quality-improvement, service-development and operational purposes, subject to applicable policy and law. Submitting a suggestion does not create an obligation on DI to implement it, provide compensation, or individually respond to every suggestion.
This Is Not A Complaint Process
This form is for feedback, evaluation and suggestions for improvement, and is not, by itself, a formal complaint, legal claim, compensation request, appeal or dispute submission. If you need to make a formal complaint, please use the designated Complaint channel via our Contact Us page instead.
What Submitting Confirms
The feedback is based on genuine experience, observation, or authorised knowledge relating to the identified product or service, and the information provided is true and accurate to the best of the applicant's knowledge.
How Your Feedback May Be Used
The form asks several separate permission questions rather than one bundled consent, so you decide exactly how far your involvement goes.
Other Ways To Reach Dignified Independence
Use the official channels below to reach DI directly, or find the right application form if what you actually need is a new service, employment or partnership request rather than feedback on something you've already experienced.
| Application email | application@di-ngo.org |
| WhatsApp / Global Helpline | +971 58 975 1369 |
| General enquiries & formal complaints | un-ngo.org/contact |
| About Dignified Independence | un-ngo.org/about-us |
Looking To Apply For Something Instead?
Service Application Form
For individuals, institutions and businesses requesting a Dignified Independence service, product or personal support.
Go to Service Application Form →Employment Application
For employment enquiries, vacancy matching and, where applicable, an approved vacancy-linked course or professional pathway.
Go to Employment Application →Partnership & Entrepreneur Support
For partnership proposals — including developing or manufacturing DI products and technologies — or entrepreneur support requests.
Go to Entrepreneur Support Form →Talk To Dignified Independence Directly
If you need help completing this form, or want to check on feedback you've already submitted, reach the global helpline directly.