Raise A Formal Complaint About A DI Product, Service Or Process
This form is for people or authorised representatives who have a genuine, verifiable existing interaction with Dignified Independence — as a customer, service user, enquiry holder, applicant, entrepreneur/business applicant, employee or former employee, volunteer or representative, trainee, consultancy client, or partner/contractor/supplier — and who need to formally raise something that went wrong.
Who It's For
People with a genuine, verifiable prior DI interaction who need to formally raise a problem connected to that interaction.
Detailed But Adaptive
The form only opens the sections relevant to your complaint type, category and answers — most fields are conditional.
Need Help First?
WhatsApp +971 58 975 1369 or email application@di-ngo.org.
Restricted Eligibility — Please Read First
This is not a public opinion, general commentary, anonymous allegation, media-query or open public complaint channel. This form only becomes usable once a valid Dignified Independence enquiry, application, service, customer, transaction, employee, training, programme, case or other recognised reference is verified. If you have never used, received, applied for, enquired about, purchased, participated in, or otherwise formally interacted with a DI product, service, programme or process, please use our Contact Us page instead.
Mandatory Upload Instruction
If any mandatory document or certificate is unavailable, not applicable, under process, or cannot be submitted for any genuine reason, upload a signed declaration on a plain white sheet stating the name of the missing document and the reason for its non-submission. This declaration may be uploaded in place of the document to complete the form; however, the original or additional supporting documents may be requested later if required.
Confirm You Have A Verified DI Reference
The form opens with a short eligibility and reference-verification section. Have one of the following ready — it must match the organisation's own records before the complaint sections unlock.
A Recognised Reference Number
An Enquiry, Application, Customer/Service, Transaction/Receipt/Invoice, Employee/Appointment, Training/Course, Programme/Case, or Contract/Partner reference number.
Matching Registration Details
The name, email address, mobile/WhatsApp number and country connected to the original enquiry, application or service.
Approximate Original Date
Roughly when the original interaction took place, and a short description of what it was about.
Six Things To Know Before You Start
This form is intentionally thorough — it is designed to capture exactly what happened, how you are connected to DI, the evidence available, previous attempts to resolve the matter, and the outcome you are seeking.
Verified Users Only
You must hold and verify a genuine existing DI reference before the complaint sections of the form open. This is not an open public complaint box.
Adaptive By Design
You will only see the sections relevant to your complaint category (product/service, payment, employment, application/processing, or general), your answers, and your accessibility needs.
Facts, Evidence, Impact, Resolution
The form asks you to state what happened in sequence, identify any people or offices involved, list your evidence, explain the impact, and state the outcome you are seeking.
Not An Emergency Channel
This form is not an emergency-response channel. An immediate threat to life, health, safety, security or property should be reported without delay to the appropriate local emergency or competent authority.
Your Choices Are Respected
You choose your preferred contact channel, how much you want to be updated, whether you have confidentiality or retaliation concerns, and whether you are willing to cooperate with follow-up.
A Complaint Is Not A Finding
Submitting a complaint does not establish that an allegation is proven and does not guarantee any particular remedy, compensation, disciplinary action or decision.
Have These Ready
Having the following ready in advance makes the form quicker to complete and helps our teams review your complaint accurately.
- Your DI reference number and the name, email, mobile and country used for the original interaction.
- A clear, factual account of exactly what happened, in order, with dates where possible.
- Names or descriptions of any people, teams or offices involved, if known.
- Any emails, messages, screenshots, receipts, documents, photographs, videos or witness details that support your complaint.
- Details of any previous attempt to raise or resolve this exact matter with DI.
- A clear idea of the outcome or resolution you are seeking.
Not Sure If This Applies To You?
If you cannot locate or verify a DI reference number, this form will not be able to proceed to submission. Please use our Contact Us page for general enquiries, or the Customer Feedback & Suggestions form if you want to share an experience without raising a formal complaint.
Complete The Complaint Form Below
Fields marked required must be completed to submit. There is no fee to submit this form.
What Happens Next
Your complaint is registered and a unique complaint reference number is generated. Depending on the case-update preferences you selected, you may be notified when the complaint is formally registered, when initial screening completes, if it is referred for specialised review, when further information is requested from you, and when a final decision is reached.
Registration
Your reference is checked, a complaint number is issued, and you receive confirmation of the submission date and time.
Initial Screening
The complaint is reviewed for scope and, where relevant, routed to the appropriate specialised section or investigation unit.
Review & Clarification
Relevant persons or entities may be given an opportunity to respond. You may be asked for clarification, further evidence or a statement.
Outcome
You are notified of the outcome according to your selected update preference, with a downloadable or emailed copy available on request.
A Complaint Is Not A Finding
Submitting a complaint does not by itself establish that an allegation is proven and does not guarantee any particular remedy, compensation, disciplinary action or decision. Complaints are not treated as proven merely because they were submitted — allegation, evidence, response, findings and outcome are kept clearly separate throughout the review.
How We Handle Sensitive Complaints
The form lets you flag confidentiality and retaliation concerns directly, and choose how your identity and information are handled during review.
Other Ways To Reach Dignified Independence
Use the official channels below to reach DI directly, or find the right page if what you actually need isn't a formal complaint.
| Application email | application@di-ngo.org |
| WhatsApp / Global Helpline | +971 58 975 1369 |
| General enquiries | un-ngo.org/contact |
| About Dignified Independence | un-ngo.org/about-us |
Not Sure This Is A Complaint?
Customer Feedback & Suggestions
Share what worked, what didn't, and the changes or new ideas you'd like to see — without raising a formal complaint.
Go to Feedback Form →Service Application Form
For individuals, institutions and businesses requesting a Dignified Independence service, product or personal support.
Go to Service Application Form →Employment Application
For employment enquiries, vacancy matching and, where applicable, an approved vacancy-linked course or professional pathway.
Go to Employment Application →Partnership & Entrepreneur Support
For partnership proposals — including developing or manufacturing DI products and technologies — or entrepreneur support requests.
Go to Entrepreneur Support Form →Talk To Dignified Independence Directly
If you need help completing this form, cannot locate your DI reference, or want to check on a complaint you've already submitted, reach the global helpline directly.